In order to satisfy the expectations of its customers and
of its shareholders, Faiveley Transport has initiated an intensive
continuous progress approach involving the participatory commitment
of its employees in a company programme based on Total Quality
Management.
The three major areas of the Faiveley Group quality policy
are:
Strong managerial
involvement on the integrated themes of quality and
reliability
Continuous
improvement by implementation of ISO V2000 certification
on all its sites
Investment in training
and monitoring facilities
QUALITY CHARTER AND RELIABILITY
The involvement of the Faiveley Transport group is shown by
strong commitments both in the railways sector bringing together
the manufacturers and equipment suppliers of the industry
and in the application of a deliberate managerial policy within
the group.
Faiveley Transport is one of the signatories of the progress
charter between railway sector manufacturers and equipment
suppliers.
With regard to reliability, Faiveley can affirm that its products
undergo continuous improvement through the incorporation of
feedback from experience requested actively from its customers.
Faiveley has a leading-edge RAMS-LCC department and we are
convinced that this represents a competitive advantage in
the market.
ISO CERTIFICATION
To reinforce the TQM (Total Quality Management) approach,
Faiveley Transport has set itself the objective of harmonizing
the quality systems of its subsidiaries on the basis of ISO
9001 Version 2000 certificates. This total quality management
tool brings together all the activities of the business in
a strongly customer-oriented approach. ISO 9001 certified
for the first time in 1984, all our sites are now ISO 9001
Version 2000 certified or in the process of being certified:
Faiveley UK, Faiveley Spain, HFG (Germany), SHRM (China),
etc.
In order to assure the quality of the products manufactured
and delivered to its customers, Faiveley depends above all
on its personnel and the training they receive. In addition,
Faiveley continues to invest in high-technology inspection
facilities for validating incoming parts and finished products
at optimum cost.
